Lifetime Plan
Published: 2022-12-14
Our Lifetime plan is best positioned for those with low storage needs and can be upgraded to any of our other offerings anytime. The Lifetime plan...
DDOS Attack on Billing System
Published: 2022-11-24
We're currently receiving a hefty DDOS attack on our billing system. To our attackers, we sincerely wish you a bad time. For our customers,...
Reseller Past Due Suspensions
Published: 2022-11-04
Today, reseller accounts have been added to automatic suspension for non-payment after they reach the point of being 90 days (or more) past due....
Legacy PayPal Subscriptions
Published: 2022-10-26
In the coming days, you may notice that your PayPal subscription, which you created several years ago, is being canceled on our side. PayPal IPN...
Crossbox link missing in DirectAdmin
Published: 2022-10-25
You might notice Crossbox missing from the menu options in DirectAdmin. You can access it here: https://mail.mxlogin.com
We have a hard-coded link...
Roundcube Larry Theme
Published: 2022-10-24
The Roundcube Larry theme has been removed by the developers in the latest update of the software. At this time, as the theme appears to be...
Ticket replies between 10/18 and 10/23
Published: 2022-10-23
Some support ticket replies were not imported into our billing system between 10/18 and 10/23. This has been corrected, but may have lead to an...
Chargeback Season
Published: 2022-10-17
It has become very clear to us that we're right in the middle of another chargeback season. This is a season in which people who are uncertain of...
Summer 2022 Special Offers .. Again
Published: 2022-10-13
It seems that summer doesn't really want to end here. It's still hot as balls. So let's try extending our summer promo just a bit longer.
We're...
Disabled auto-renew, but it renewed anyway?
Published: 2022-08-23
We found a loophole in the logic of our billing practices which allowed customers to disable automatic renewal, and receive free service. The fix...
Rainloop will be discontinued
Published: 2022-08-17
We are discontinuing Rainloop on our platform, where you had accessed it at /rainloop (not to be confused with the copy at mail.mxlogin.com, part...
Redirect Filter Change
Published: 2022-08-17
Redirect filters configured via sieve (Roundcube > Settings > Filters) are known for being reasonably dumb objects, meaning they do as configured...
SRS broken / Gmail claims PTR records broken
Published: 2022-08-06
Update: This has been resolved as of August 9th.
Currently with the latest update to exim, we are noticing that forwarded emails are not using...
Rspamd decomissioned, SpamAssassin deployed
Published: 2022-08-01
Servers with Rspamd have now been reverted to SpamAssassin. The menu option for managing it, in DirectAdmin, has been changed to "Spam Filter...
Old hostnames are dead
Published: 2022-07-31
We're finally removing some older hostnames, you should update your bookmarks/settings to reflect them. Very few still use these anyway. Here are...
Chinese Counterfit eCommerce Websites
Published: 2022-07-23
We have added a new forbidden use case for our platform: Chinese Counterfit eCommerce Websites
Honestly, I don't know what else to call it. That...
Invoiced for wrong amount?
Published: 2022-07-21
If you've been invoiced for a wrong amount for your service, please open a support ticket and let us know. It wouldn't be intentional, but we are...
Flirting with GDPR
Published: 2022-07-08
Before I continue, I should say that this is still MXroute's position on GDPR: https://mxroutedocs.com/general/gdpr/
With that said, we're...
BETA: Handshake Domain Support
Published: 2022-07-02
You may or may not have heard of Handshake domains. They're a bit new, a bit wild, and opinions will vary. However, this feature has been requested...
Don't trust chasebanking.com
Published: 2022-07-01
The domain chasebanking.com is not related to Chase Bank and is in fact being used as a phishing domain today. The emails are coming in with this...
The worst contact form practice
Published: 2022-06-26
There is a practice with website contact forms which is not at all uncommon, and should be considered one of the worst mistakes that you can make...
Summer 2022 Special Offers
Published: 2022-06-23
We're having a bit of a summer sale to celebrate our impending death by exposure to the sun (sorry, bit bitter here in Texas).
Only a few of these...
Gmail doesn't like that you didn't comply with our policy
Published: 2022-06-08
All mail providers are seeing an increase in rejected emails from Gmail with the following message:
"Our system has detected that this message is...
Nope, still not listed at Spamhaus
Published: 2022-06-05
Every day we see a few outbound emails rejected, claiming our sending IP to be listed at Spamhaus. Those users who sent those emails will receive a...
It's time to talk about SendGrid
Published: 2022-06-02
SendGrid has been a go-to name for transactional email for a long time. There are many large companies still using SendGrid to send email....
Acumbamail, for all your spam needs
Published: 2022-05-30
If you're looking for a company to help you deliver unsolicited marketing email (SPAM), look no further than here: https://acumbamail.com/en/...
Lifetime Price Increase
Published: 2022-05-20
It has been a recurring theme and a recurring promise to our customers that we will increase the price of the lifetime package as necessary to keep...
Required inbound spam filter update
Published: 2022-05-12
If you fully disable spam filters, we will re-enable them with what are considered fairly safe and permissive settings. However, today, we made a...
Huge update to spam filters
Published: 2022-03-09
You may not know it, but every single day we're watching the flow of inbound spam and making adjustments to combat it without risking any increase...
Urgent! Fix your SPF!
Published: 2022-03-02
Google appears to be stepping up their requirements for domains to be authenticated by SPF, DKIM, etc. We're seeing an increase in these errors...
"Junk Email Filter" is broken and you shouldn't use it
Published: 2022-02-21
We've seen a small trend where people set their backup MX records to Junk Email Filter, a third party service. According to them, this functions as...
"Allowed IP Access" Removed
Published: 2022-02-19
We had a page here at accounts.mxroute.com where users could set a list of IP addresses to log into their account. Limiting login by IP address was...
SnappyMail Deployment
Published: 2022-02-06
We've deployed a new webmail option to every DirectAdmin-based server (not applicable to old cPanel servers). You can read about the project here:...
Don't use Mailjet
Published: 2021-11-22
EDITED on September 28, 2022 to add: Mailjet is responding and acting on abuse complaints, which completely nullifies the article below. It is only...
Chargeback Season
Published: 2021-11-19
Despite everything we've done to prevent registrations from people who are on the fence and feel like they might want a refund after testing the...
Postmortem for event on November 16th
Published: 2021-11-17
Servers: Sunfire, Pixel, Blizzard, Safari, Echo, Shadow, Lucy, Taylor, London, Longhorn
In the early hours of November 16th (US/Central) the...
Google warnings of suspicious content
Published: 2021-11-15
We're seeing an increase of failed deliveries to Google today which return this message:
Our system has detected that this message is suspicious...
Strange FBI email?
Published: 2021-11-13
If you received a strange email from the FBI tonight, you are not alone. It was not spoofed, it did originate from their systems, and they appear...
Lifetime Promo
Published: 2021-11-10
We have a very limited number of lifetime packages to sell. These include 10GB storage[1][2], unlimited email accounts, unlimited domains, and...
Old Issue Fixed - Global Spam Filters
Published: 2021-11-09
Since the beginning, we've always enforced a bare minimum spam filter. Users were able to configure their own, but this sat underneath a basic...
DigitalOcean IPs Blacklisted
Published: 2021-10-30
UPDATE: DigitalOcean has worked with us to resolve this, and their IPs are no longer listed at MXRBL by default. The following is only useful for...
Support Delays
Published: 2021-10-07
A combination of events are currently causing support ticket delays. This is not expected to last, and there is no single crisis which is causing...
False positives on inbound spam filter
Published: 2021-10-07
Our hand made "body spam" filter contained an invisible character U+200B which caused some unintended rejections of inbound mail. To the naked eye,...
They are not "too big" to be held accountable
Published: 2021-09-08
We've identified a wealth of IP addresses from very reputable services which are allowing themselves to be abused by attackers to effectively DOS...
New outbound filter rule
Published: 2021-09-01
We've recently identified a trend from compromised email accounts (mostly referring to users who reused passwords and were compromised elsewhere)...
Billing date / cost wrong?
Published: 2021-07-29
Update 9/10/2021 - This is expected to have been resolved. If you see incorrect billing, please open a ticket and let us know.
This should...
"Can't log in to cPanel/DirectAdmin"
Published: 2021-07-29
If you are unable to log in to cPanel or DirectAdmin, please note that the login details for these have not changed. When you originally registered...
Migrated from WHMCS to HostBill
Published: 2021-07-28
We have migrated our billing platform from WHMCS to HostBill. There will be a few pain points as we continue to resolve minor issues in production....