News


Upgrades/Downgrades Partially Broken

Published: 2021-10-09

When you go to upgrade or downgrade your service, options will be listed for billing cycles that we didn't publish. For example, Small is $45/year,...


Support Delays

Published: 2021-10-07

A combination of events are currently causing support ticket delays. This is not expected to last, and there is no single crisis which is causing...


False positives on inbound spam filter

Published: 2021-10-07

Our hand made "body spam" filter contained an invisible character U+200B which caused some unintended rejections of inbound mail. To the naked eye,...


They are not "too big" to be held accountable

Published: 2021-09-08

We've identified a wealth of IP addresses from very reputable services which are allowing themselves to be abused by attackers to effectively DOS...


New outbound filter rule

Published: 2021-09-01

We've recently identified a trend from compromised email accounts (mostly referring to users who reused passwords and were compromised elsewhere)...


Billing date / cost wrong?

Published: 2021-07-29

Update 9/10/2021 - This is expected to have been resolved. If you see incorrect billing, please open a ticket and let us know.

This should...


"Can't log in to cPanel/DirectAdmin"

Published: 2021-07-29

If you are unable to log in to cPanel or DirectAdmin, please note that the login details for these have not changed. When you originally registered...


Migrated from WHMCS to HostBill

Published: 2021-07-28

We have migrated our billing platform from WHMCS to HostBill. There will be a few pain points as we continue to resolve minor issues in production....