News


Required inbound spam filter update

Published: 2022-05-12

If you fully disable spam filters, we will re-enable them with what are considered fairly safe and permissive settings. However, today, we made a...


Huge update to spam filters

Published: 2022-03-09

You may not know it, but every single day we're watching the flow of inbound spam and making adjustments to combat it without risking any increase...


Urgent! Fix your SPF!

Published: 2022-03-02

Google appears to be stepping up their requirements for domains to be authenticated by SPF, DKIM, etc. We're seeing an increase in these errors...


"Junk Email Filter" is broken and you shouldn't use it

Published: 2022-02-21

We've seen a small trend where people set their backup MX records to Junk Email Filter, a third party service. According to them, this functions as...


"Allowed IP Access" Removed

Published: 2022-02-19

We had a page here at accounts.mxroute.com where users could set a list of IP addresses to log into their account. Limiting login by IP address was...


SnappyMail Deployment

Published: 2022-02-06

We've deployed a new webmail option to every DirectAdmin-based server (not applicable to old cPanel servers). You can read about the project here:...


Don't use Mailjet

Published: 2021-11-22

While we are not presently blocking Mailjet (at least not as a whole), we need to have a talk. It's become quite apparent to us that a great number...


Chargeback Season

Published: 2021-11-19

Despite everything we've done to prevent registrations from people who are on the fence and feel like they might want a refund after testing the...


Postmortem for event on November 16th

Published: 2021-11-17

Servers: Sunfire, Pixel, Blizzard, Safari, Echo, Shadow, Lucy, Taylor, London, Longhorn

In the early hours of November 16th (US/Central) the...


Google warnings of suspicious content

Published: 2021-11-15

We're seeing an increase of failed deliveries to Google today which return this message:

Our system has detected that this message is suspicious...


Strange FBI email?

Published: 2021-11-13

If you received a strange email from the FBI tonight, you are not alone. It was not spoofed, it did originate from their systems, and they appear...


Lifetime Promo

Published: 2021-11-10

We have a very limited number of lifetime packages to sell. These include 10GB storage, unlimited email accounts, unlimited domains, and 300...


Old Issue Fixed - Global Spam Filters

Published: 2021-11-09

Since the beginning, we've always enforced a bare minimum spam filter. Users were able to configure their own, but this sat underneath a basic...


DigitalOcean IPs Blacklisted

Published: 2021-10-30

UPDATE: DigitalOcean has worked with us to resolve this, and their IPs are no longer listed at MXRBL by default. The following is only useful for...


Support Delays

Published: 2021-10-07

A combination of events are currently causing support ticket delays. This is not expected to last, and there is no single crisis which is causing...


False positives on inbound spam filter

Published: 2021-10-07

Our hand made "body spam" filter contained an invisible character U+200B which caused some unintended rejections of inbound mail. To the naked eye,...


They are not "too big" to be held accountable

Published: 2021-09-08

We've identified a wealth of IP addresses from very reputable services which are allowing themselves to be abused by attackers to effectively DOS...


New outbound filter rule

Published: 2021-09-01

We've recently identified a trend from compromised email accounts (mostly referring to users who reused passwords and were compromised elsewhere)...


Billing date / cost wrong?

Published: 2021-07-29

Update 9/10/2021 - This is expected to have been resolved. If you see incorrect billing, please open a ticket and let us know.

This should...


"Can't log in to cPanel/DirectAdmin"

Published: 2021-07-29

If you are unable to log in to cPanel or DirectAdmin, please note that the login details for these have not changed. When you originally registered...


Migrated from WHMCS to HostBill

Published: 2021-07-28

We have migrated our billing platform from WHMCS to HostBill. There will be a few pain points as we continue to resolve minor issues in production....