News


Disabled auto-renew, but it renewed anyway?

Published: 2022-08-23

We found a loophole in the logic of our billing practices which allowed customers to disable automatic renewal, and receive free service. The fix...


Rainloop will be discontinued

Published: 2022-08-17

We are discontinuing Rainloop on our platform, where you had accessed it at /rainloop (not to be confused with the copy at mail.mxlogin.com, part...


Redirect Filter Change

Published: 2022-08-17

Redirect filters configured via sieve (Roundcube > Settings > Filters) are known for being reasonably dumb objects, meaning they do as configured...


SRS broken / Gmail claims PTR records broken

Published: 2022-08-06

Update: This has been resolved as of August 9th.

Currently with the latest update to exim, we are noticing that forwarded emails are not using...


Rspamd decomissioned, SpamAssassin deployed

Published: 2022-08-01

Servers with Rspamd have now been reverted to SpamAssassin. The menu option for managing it, in DirectAdmin, has been changed to "Spam Filter...


Old hostnames are dead

Published: 2022-07-31

We're finally removing some older hostnames, you should update your bookmarks/settings to reflect them. Very few still use these anyway. Here are...


Chinese Counterfit eCommerce Websites

Published: 2022-07-23

We have added a new forbidden use case for our platform: Chinese Counterfit eCommerce Websites

Honestly, I don't know what else to call it. That...


Invoiced for wrong amount?

Published: 2022-07-21

If you've been invoiced for a wrong amount for your service, please open a support ticket and let us know. It wouldn't be intentional, but we are...


Flirting with GDPR

Published: 2022-07-08

Before I continue, I should say that this is still MXroute's position on GDPR: https://mxroutedocs.com/general/gdpr/
With that said, we're...


BETA: Handshake Domain Support

Published: 2022-07-02

You may or may not have heard of Handshake domains. They're a bit new, a bit wild, and opinions will vary. However, this feature has been requested...


Don't trust chasebanking.com

Published: 2022-07-01

The domain chasebanking.com is not related to Chase Bank and is in fact being used as a phishing domain today. The emails are coming in with this...


The worst contact form practice

Published: 2022-06-26

There is a practice with website contact forms which is not at all uncommon, and should be considered one of the worst mistakes that you can make...


Summer 2022 Special Offers

Published: 2022-06-23

We're having a bit of a summer sale to celebrate our impending death by exposure to the sun (sorry, bit bitter here in Texas).
Only a few of these...


Gmail doesn't like that you didn't comply with our policy

Published: 2022-06-08

All mail providers are seeing an increase in rejected emails from Gmail with the following message:
"Our system has detected that this message is...


Nope, still not listed at Spamhaus

Published: 2022-06-05

Every day we see a few outbound emails rejected, claiming our sending IP to be listed at Spamhaus. Those users who sent those emails will receive a...


It's time to talk about SendGrid

Published: 2022-06-02

SendGrid has been a go-to name for transactional email for a long time. There are many large companies still using SendGrid to send email....


Acumbamail, for all your spam needs

Published: 2022-05-30

If you're looking for a company to help you deliver unsolicited marketing email (SPAM), look no further than here: https://acumbamail.com/en/...


Lifetime Price Increase

Published: 2022-05-20

It has been a recurring theme and a recurring promise to our customers that we will increase the price of the lifetime package as necessary to keep...


Required inbound spam filter update

Published: 2022-05-12

If you fully disable spam filters, we will re-enable them with what are considered fairly safe and permissive settings. However, today, we made a...


Huge update to spam filters

Published: 2022-03-09

You may not know it, but every single day we're watching the flow of inbound spam and making adjustments to combat it without risking any increase...


Urgent! Fix your SPF!

Published: 2022-03-02

Google appears to be stepping up their requirements for domains to be authenticated by SPF, DKIM, etc. We're seeing an increase in these errors...


"Junk Email Filter" is broken and you shouldn't use it

Published: 2022-02-21

We've seen a small trend where people set their backup MX records to Junk Email Filter, a third party service. According to them, this functions as...


"Allowed IP Access" Removed

Published: 2022-02-19

We had a page here at accounts.mxroute.com where users could set a list of IP addresses to log into their account. Limiting login by IP address was...


SnappyMail Deployment

Published: 2022-02-06

We've deployed a new webmail option to every DirectAdmin-based server (not applicable to old cPanel servers). You can read about the project here:...


Don't use Mailjet

Published: 2021-11-22

EDITED on September 28, 2022 to add: Mailjet is responding and acting on abuse complaints, which completely nullifies the article below. It is only...


Chargeback Season

Published: 2021-11-19

Despite everything we've done to prevent registrations from people who are on the fence and feel like they might want a refund after testing the...


Postmortem for event on November 16th

Published: 2021-11-17

Servers: Sunfire, Pixel, Blizzard, Safari, Echo, Shadow, Lucy, Taylor, London, Longhorn

In the early hours of November 16th (US/Central) the...


Google warnings of suspicious content

Published: 2021-11-15

We're seeing an increase of failed deliveries to Google today which return this message:

Our system has detected that this message is suspicious...


Strange FBI email?

Published: 2021-11-13

If you received a strange email from the FBI tonight, you are not alone. It was not spoofed, it did originate from their systems, and they appear...


Lifetime Promo

Published: 2021-11-10



We have a very limited number of lifetime packages to sell. These include 10GB storage[1][2], unlimited email accounts, unlimited domains, and...


Old Issue Fixed - Global Spam Filters

Published: 2021-11-09

Since the beginning, we've always enforced a bare minimum spam filter. Users were able to configure their own, but this sat underneath a basic...


DigitalOcean IPs Blacklisted

Published: 2021-10-30

UPDATE: DigitalOcean has worked with us to resolve this, and their IPs are no longer listed at MXRBL by default. The following is only useful for...


Support Delays

Published: 2021-10-07

A combination of events are currently causing support ticket delays. This is not expected to last, and there is no single crisis which is causing...


False positives on inbound spam filter

Published: 2021-10-07

Our hand made "body spam" filter contained an invisible character U+200B which caused some unintended rejections of inbound mail. To the naked eye,...


They are not "too big" to be held accountable

Published: 2021-09-08

We've identified a wealth of IP addresses from very reputable services which are allowing themselves to be abused by attackers to effectively DOS...


New outbound filter rule

Published: 2021-09-01

We've recently identified a trend from compromised email accounts (mostly referring to users who reused passwords and were compromised elsewhere)...


Billing date / cost wrong?

Published: 2021-07-29

Update 9/10/2021 - This is expected to have been resolved. If you see incorrect billing, please open a ticket and let us know.

This should...


"Can't log in to cPanel/DirectAdmin"

Published: 2021-07-29

If you are unable to log in to cPanel or DirectAdmin, please note that the login details for these have not changed. When you originally registered...


Migrated from WHMCS to HostBill

Published: 2021-07-28

We have migrated our billing platform from WHMCS to HostBill. There will be a few pain points as we continue to resolve minor issues in production....